UPDATE: Following the announcement by the government on 28th May 2020, we are pleased to announce that we are working towards a gradual of re-opening Thames Dental Surgery from Monday 8th June 2020.
In the early stages of reopening we will be limited in the nature of treatment we will be able to perform due to the much-reported global shortage of appropriate PPE. This may be the position for some time and is unfortunately beyond our control. Only the Urgent Dental Centres (UDCs) have been provided the necessary personal protective equipment (PPE) by the NHS and even that supply is limited. The NHS have stated their intention to continue operating the UDCs until the UK has sufficient and appropriate PPE stock, so we will still be referring patients to the UDCs when necessary.
Regretfully we have had to cancel all appointments since the lockdown began at the end of March and will initially be prioritising appointments for our existing patients who have dental emergencies only, in order of urgency. Please do not attend the clinic unless you have an appointment. There will be no facility for walk-in appointments until the government guidelines allow.
At Thames Dental Surgery the most important thing is patient and staff safety and comfort, and that is why we have spent the time of closure introducing measures to keep our patients and staff SAFER than ever.
The Practice as you are aware was always a very clean and safe environment. However, we have placed hand sanitisers at entry points, upgraded our PPE and redesigned the patient journey in line with social distancing.
We will be conducting pre-screening of patients which will include taking your temperature on arrival and your medical history (our medical history form can be found on our website thamesdentalsurgery.co.uk).
We will be booking your appointments by telephone only, to ensure that the Practice and waiting areas are not overcrowded. We will do this by leaving suitable gaps between appointments, making sure that you can attend the practice while maintaining a suitable distance from one another in accordance with government guidelines.
We will also be creating clinics for patients who are most vulnerable, to help minimize contact with others for this group whilst they are at the practice.
To maintain social distancing when you arrive at the practice, we ask that you wait in your car or in a safe place outside of the practice until called in and where possible please travel to the Practice alone. There will be no facility for companions to attend with patients unless patients are from a vulnerable group. We will notify you via your phone when you should enter the practice. The entrance door will remain locked and the Practice staff will let you in upon arrival.
You will be required to fill in all relevant forms and send them to the Practice via email before you enter the practice, from the comfort of your home. This means that we can minimize the need to touch a pen, paper, or any electronic device other than your own when you attend your appointment. We will ask that you pay using a contactless card. This crucial step greatly reduces touch points at the practice.
Between all appointments as always, the dental team will thoroughly disinfect the dental surgery, reducing the risk of exposure to anything harmful while you are in our dental chair.
All these measures will mean that we will be restricted to seeing a limited and therefore, greatly reduced number of patients each day so please bear with us whilst we move towards a resumption of dental care.
We thank you all for your patience during this difficult time and look forward to caring for your dental needs again soon!
All dental surgeries will remain closed as directed by the Chief Dental Officer and NHS England until 8th June, however, we are offering a telephone emergency consultation triage system. If you wish to speak to a dentist in an emergency please telephone the surgery during normal practice hours.
Designated dental hub clinics, specifically equipped with full personal protective equipment, will handle all dental emergencies including those of confirmed Coronavirus patients.
We are all experiencing an unprecedented public health situation, and the health and wellbeing of our patients and staff remain our top priority. Please be assured that as soon as possible after the outbreak abates we will resume delivery your dental care to the highest standards.
We reiterate the need for the public, especially those from vulnerable groups to stay alert and maintain social distancing.
CORONAVIRUS-COVID-19 UPDATE If you have been in close contact with someone with confirmed coronavirus please check the government's gov.uk website for the latest COVID-19 advice, you may need to call NHS 111 for further advice. If you have A LOSS OR CHANGE OF SENSE OF SMELL OR TASTE, COUGH, FEVER or SHORTNESS OF BREATH symptoms, to protect yourself and others please call NHS 111 for expert advice and please isolate yourself for 7 days and any household members who are not displaying symptoms for 14 days. Find out more at nhs.uk/coronavirus